Privacy Policy — Vidhvath

Compileinfy Technology Solutions Private Limited (CIN: U72200AP2022PTC121508) (“Company”, “we”, “us”, “our”) operates the website www.vidhvath.com and the Vidhvath application, which offers AI-generated guidance and reflections drawn from the Bhagavad Gita and other Hindu scriptural texts in response to user queries relating to life, stress, and personal wellbeing (collectively, the “Service”).

This Privacy Policy explains how we collect, use, disclose, and protect personal data of visitors to our website and users of the Service (“you”, “your”, “User”), in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019 and rules made thereunder, to the extent applicable.

By accessing the website or using the Service, you consent to the collection and use of information in accordance with this Policy.

Definitions

Personal Data means any data about an individual who is identifiable by or in relation to such data.
SPDI means sensitive personal data or information, including passwords, bank account/payment information and, where applicable, health-related information, as defined under applicable law.
User means the individual accessing or using the website or the Service.
Query Data means the questions, statements, or voice inputs a User submits to the Service and the AI-generated responses provided in return.

Nature of the Service — Important Notice

Vidhvath provides AI-generated spiritual, philosophical, and reflective content drawn from the Bhagavad Gita and other Hindu scriptural texts. It is intended for informational and reflective purposes only. It is not a medical, psychological, psychiatric, or therapeutic service and does not provide medical or mental health advice, diagnosis, or treatment. It is not a crisis or emergency service.

If you are in distress or facing a mental health emergency, please contact Tele-MANAS, India’s 24/7 government mental health helpline, at 14416, or your nearest emergency services. Please see our Terms & Conditions for the full disclaimer.

AI Features and Model Training

By registering for and using the Service, you agree that your Query Data (including your queries and the AI-generated responses) and related usage data may be used by the Company, in redacted or de-identified form, to analyse, monitor, and improve the Service, including response quality, relevance, safety handling, and overall platform performance. Before being used for this purpose, such data will be processed to remove or mask personally identifiable information, such as your name, contact details, and other directly identifying information, to the extent reasonably feasible. This is enabled by default for all Users.

The Company does not use your Query Data to train, fine-tune, or otherwise improve the underlying third-party AI models, including any large language models, that power the Service. Redacted Query Data is used solely to improve the Company’s own platform, features, and safety mechanisms, not to train any AI model operated by the Company or any third party.

You may opt out of this platform-improvement use of your data at any time by contacting support@vidhvath.com.

Information We Collect

We may collect the following categories of information:

Account and contact information: name, email address, phone number, and password, collected through our authentication provider when you register for or log into the Service.
Billing information: billing name, address, and payment/subscription details, processed via our subscription-management provider and a third-party payment gateway. We do not store full card or bank credentials on our own servers.
Query Data: the text or voice queries you submit to the AI assistant regarding life, stress, or personal matters, the AI-generated responses, and associated conversation history, stored in our application database.
Voice data: where you use voice-based features, your audio input and its transcription and the audio output generated in response, processed to support Indian-language speech capabilities.
Usage and technical data: device and browser information, IP address, log data, app performance and error data, and interactions with the website and Service, collected automatically.
Communications: information you provide when you contact us for support or other enquiries.

How We Use Information

We use the information collected:

To provide, personalise, and improve the Service, including generating AI responses relevant to your queries and retrieving relevant scriptural passages.
To create, authenticate, and manage your account.
To process payments and manage your subscription, including trials, renewals, upgrades, downgrades, and cancellations.
To provide voice and audio features in supported Indian languages.
To detect and respond appropriately to sensitive or potentially unsafe queries, including content indicating distress, and, where applicable, surface relevant support resources within the Service.
To monitor, analyse, and improve the performance, safety, and quality of the Service and its AI features, including through application monitoring and AI-observability tools.
To respond to support queries and other communications.
To send administrative communications, service updates, and, where you have consented, marketing communications. You may opt out of marketing communications at any time.
To detect, investigate, and prevent fraud, security incidents, and misuse of the Service.
To comply with applicable law, regulation, or lawful government request.

How We Collect Information

Information you provide voluntarily

We collect information that you knowingly and voluntarily provide to us, including when you register for an account, submit a query (text or voice), subscribe to the Service, or contact our support team.

Information collected automatically

When you access our website or use the Service, certain information is collected automatically, including through cookies, session identifiers, and application-performance and error-monitoring tools. This includes your IP address, device and browser information, and interactions with the website and Service.

Cookies and Tracking Technologies

Our website and application use cookies and similar technologies, including:

Strictly necessary cookies and session identifiers, required to keep you signed in and to operate the website and Service securely.
Analytics and performance cookies, which help us understand usage and improve performance.

You can control non-essential cookies through the consent banner presented on our website and through your browser settings. Disabling certain cookies may affect website or Service functionality.

Sharing and Disclosure of Information

We do not sell your personal data. We engage the following categories of service providers to operate the Service, each under confidentiality and data-protection obligations no less protective than this Policy:

Security, performance, and network-infrastructure providers.
Authentication and identity-management providers.
Subscription and billing-management providers and our third-party payment gateway.
Application database and hosting/infrastructure providers.
Vector search and retrieval-infrastructure providers.
Third-party AI model and inference providers.
Speech and Indian-language processing providers.
Application monitoring, error-tracking, and AI-observability providers, which may review prompts, responses, and related metadata for quality and safety purposes.
Caching and session-management infrastructure providers.
Marketing and sales-engagement providers. This does not involve sharing your Query Data or in-app activity, only contact or prospect information used for marketing purposes.
Regulators, law enforcement, or other third parties where required by law or legal process, or to protect our rights, property, safety, or Users.
A successor entity in connection with a merger, acquisition, financing, or sale of assets, subject to equivalent protections for your data.

Data Storage and Security

Data is hosted using our application hosting, deployment, database, and vector-search infrastructure providers. Production hosting and data-processing region(s): [HOSTING REGION(S) TO BE CONFIRMED].

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data, including access controls, encryption in transit, and monitoring for security incidents. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal data, including Query Data, for the duration of the Subscription to provide the Service and for legitimate business purposes, including safety monitoring and legal compliance.

Your Rights

Subject to applicable law, you may have the right to:

Access the personal data we hold about you, including your Query Data.
Request correction of inaccurate or incomplete personal data.
Request erasure of your personal data and Query Data, subject to our legitimate business and legal retention requirements.
Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal.
Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity, in accordance with the Digital Personal Data Protection Act, 2023.
Lodge a grievance with our Grievance Officer or, where applicable, with the Data Protection Board of India.

To exercise these rights, contact support@vidhvath.com.

Children’s Privacy and Age Eligibility

The Service is intended for individuals aged 18 years and above. We do not knowingly collect personal data from children.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and the Consumer Protection (E-Commerce) Rules, 2020, our Grievance Officer is:

Name: Ganapathi G

Email: ganapathi.g@vidhvath.com

Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will show a revised Effective Date and will be effective as soon as it is accessible. We encourage you to review this Policy periodically.

Your Obligations

You are responsible for the accuracy and currency of the information you provide. You agree to provide true, accurate, current, and complete information when registering for or using the Service and to update it promptly if it changes. If we have reasonable grounds to believe information you provided is untrue, inaccurate, or incomplete, we may suspend or terminate your account without prejudice to any other rights or remedies available to us.

Contact Us

For questions about this Privacy Policy, contact support@vidhvath.com.