Cancellation & Refund

This Cancellation & Refund Policy applies to subscriptions and payments made for the Vidhvath application, operated by Compileinfy Technology Solutions Private Limited (CIN: U72200AP2022PTC121508), through www.vidhvath.com. Payments are processed through a third-party payment gateway.

1. Subscription Cancellation

You may cancel your Subscription at any time through your account settings within the application or by contacting support@vidhvath.com. Cancellation is effective at the end of the then-current billing cycle unless otherwise stated at the time of purchase.

Cancellation does not entitle you to a refund of fees already paid for the current billing period except as expressly set out in this Policy.

Free trial access, where offered, may be cancelled at any time without charge and does not convert to a paid Subscription without your affirmative action.

2. Cooling-Off Period

You may cancel a new Subscription and receive a full refund of the amount paid, provided that:

1. The cancellation request is made within 24 hours of the initial payment; and
2. You have not accessed, logged into, or otherwise used the Service, including the AI assistant or any paid feature, at any point between the time of payment and the time of cancellation.

If you have logged into or used the Service in any manner during this period, this cooling-off refund shall not apply, and any refund shall be governed solely by Section 3 below. Requests under this Section must follow the process in Section 4.

3. Refunds

Refunds may be considered in the following circumstances at the Company’s discretion:

• Duplicate or erroneous payment: If you are charged more than once for the same Subscription period due to a technical or processing error, the duplicate amount will be refunded within 14–21 business days after the error is confirmed.
• Non-delivery of Service: If, after payment, you cannot access the subscribed features due to a cause attributable to the Company and the issue is not resolved within a reasonable period after being reported, you may be entitled to a pro-rata or full refund for the affected period at the Company’s discretion.

Refunds are not provided for:

• Partial use of a billing period following voluntary cancellation.
• Dissatisfaction with AI-generated content or features disclosed at the time of purchase.
• Non-usage of the Service during an active Subscription.
• Suspension or termination arising from your breach of the Terms & Conditions.

4. Refund Process

Send refund requests to support@vidhvath.com with your account details, transaction reference, and reason for the request.

Approved refunds will be processed to the original payment method through our payment gateway within 21 business days of approval. Actual credit to your account may take additional time depending on your card issuer or bank.

The Company may request additional information to verify a refund request before processing.

5. Changes to Subscription Plans

Upgrades or downgrades to your Subscription plan will be reflected in the following billing cycle, or as otherwise stated at the time of the change, and may result in a pro-rated charge or credit, as applicable.

6. Contact

For cancellation or refund requests, contact support@vidhvath.com.